Help
Answers to the questions readers ask most. Cannot find yours? Write to us.
Buying a book
I paid but I do not see my book
We check every transfer receipt by hand, usually within minutes during the day. Keep your order page open, or come back with your link: it updates by itself. If it takes more than a few hours, write to us with your order code.
How do I download my book?
Open the book from your library or your order page and tap Download. Inside TikTok, Facebook or Instagram, open the page in Chrome or Safari first, because those apps cannot save files.
Can I read on another device?
Yes. Sign in on any device and your books are in your library. If you bought without an account, open the saved link from your order page.
The file will not open
Try another browser, or download it again. If it is still broken, our refund policy covers you.
How do refunds work?
A refund is possible within 7 days if a book is broken, unreadable, not as described, or bought twice. The refund policy has the details.
How do I pay?
Send the price by telebirr or bank transfer (CBE), then upload a screenshot of the receipt. We confirm it and the book opens in your library. Prices are in Ethiopian birr.